Policy

• Fabrication Process

Creative Habitats is a provider and fabricator of natural stone products (Quartzite, Marble, Limestone, Granite, Soapstone and Slate).

Since natural stone is a product of nature, no two are the same. Therefore, all slabs should be carefully reviewed and approved for each project. Creative Habitats assumes no responsibility for any displeasure with the natural characteristics of any natural stone product.

We also provide and fabricate Quartz (Silestone, Caesarstone, Cambria, Vadara, LG, RQ, Pental Quartz) and porcelain countertops (Dekton, Caesarstone, Level, Compac) which does not require selecting at the slab yard. You can select from our showroom samples since all are manmade and will be same.

• Procedures

A floor plan or sketch of the room’s layout (with dimensions) is required to provide an estimated cost on the project. Pictures also are helpful to get a better understanding of the space and project.

Upon approval and acceptance of the estimate, an appointment will be made to template the area. Templates are done digitally with laser template machine.

All cabinetries MUST be installed prior to the template date in order for the templates to be done.

70 % deposit of the total invoice is required at the template appointment.

Payments are per square foot not per slab. You do not purchase slabs we do; you pay per square foot. We can help you how many you may need approximately for your project.

Slabs may be selected here at our warehouse or at any of our affiliated stone yards. Slabs should be selected 2 weeks before template date and deposit paid within 3 days of selection.

There is 3 weeks turn-around time from template to installation, depending on scheduling.

Template and installation times are given in 4-hour windows. We are not responsible for appointments (plumbing, electrical etc.) made on the day of template of installation that conflicts with our obligation. We cannot predict how long either of these procedures will take.

All natural stone countertops are sealed once upon installation. We suggest you seal it at least two more times before any heavy use. For proper care, your stone should be sealed four times a year thereafter.

Stove and dishwasher in the kitchen must be at the site and installed at the time of template and installation. If not, a fee will be charged for a service call to anchor dishwasher at a later date.

Soapstone requires application of mineral oil to enhance the characteristics of the stone. We do not perform the initial application of mineral oil to soapstone; this will be the customer’s responsibility.

Only services listed on the invoice will be performed. Any additional work should be discussed and will be added to your invoice.

Creative Habitats stands behind its product and quality. However, we assume no responsibility for the naturally occurring variations in color and texture of natural stone.