Customer Agreement

The customer should be present at the time of template. If that is not possible, it is the customer’s responsibility for arranging someone to be present at time of template. This person will be responsible for answering any questions that the templator might have and for signing off on the template dimensions when finished.

The customer must make sure that all base cabinetry is installed, anchored in place and level prior to the template date. All filler/end panels also need to be installed prior to template. If cabinets are not anchored or level at the date of template, the appointment will be rescheduled for a later date.

%70 deposit is due to Creative Habitats before the date of template. Material will not be ordered until payment is received, delay in payment may result in delay of installation. There will be a template fee of $250 if the job is cancelled after template, which will be deducted from the %70 deposit and the remainder will be refunded. Remaining balance is due at time of installation. We do not accept any kind of card/credit card payments. 

The customer must have all sinks and faucets on site at time of template. Any major appliances that touch or fit into the cabinetry should also be on site, stove must be in and installed. If not, a $250 charge for return visit to mount will occur.

Creative Habitats is not responsible for any plumbing work, such as the disconnection or re-connection of drains, faucets, and other items related to the countertop installation. Plumbing work must be completed prior to the demolition and installation phase.

The customer is responsible for moving any major appliances (example stove) prior to the installation of their new countertop.

Demolition of the existing countertops is a separate charge which is not included in your estimate, you need to ask for that service so we can price you. If the customer is doing their own demolition it must be completed prior to the scheduled installation date. If Creative Habitats is providing demolition it will be done on the day of the installation. It is the customer’s responsibility to have all sinks and faucets disconnected and water turned off prior to our arrival on the installation date. Demolition does not include disconnection or removal of sinks, faucets, or plumbing.

Our installers will mount to the countertop and silicone under mount sinks only. They will not install self rimming sinks or install any faucets or plumbing.

It is recommended that the plumbing is reconnected 24 hours after installation so that any silicone used has time to set. Creative Habitats will not be responsible for any repairs if plumbing is done on the same day of our installation.

If your countertops are natural stone, our installers will apply 1 coat of sealer on day of installation. It is the customer’s responsibility to give the stone at least 2 more coats before any heavy use of their countertop. For honed material at least 3 additional coats is recommended. It is also the customer’s responsibility to keep up with the sealing throughout the year. Creative Habitats recommends sealing every three months (4 times a year) however depending on the cleaning agent being used you may need to seal the stone more often.

Standard Repair call with Creative Habitats is $350, it will change due to work. Creative Habitats accept repair services for only those materials that have been supplied and installed by Creative Habitats.