Tile Sales & Installation Terms
Sales Terms
- There are no tile returns on special orders.
- All tile orders require full payment.
- A 20% restocking fee will apply to all returns.
- No returns will be accepted freight collect or after 7 days of delivery.
- No returns will be accepted unless a written authorization from Creative Habitats is received.
- All special orders require a non-refundable full payment.
- All tile sold is subject to variations in shade and size from tile to tile, shipment, and from samples. Such variations are an inherent characteristic of fired clay tile.
- No guarantees made against crazing. Crazing is an inherent characteristic in some fired glazed tile.
- There is a shipping and delivery charge on all tile orders. The shipping and delivery charges will vary depending on the quantity of the order. All shipping and deliveries are to Creative Habitats and it is the customer’s responsibility to pick up the tiles from Creative Habitats.
- Customers have to pay a charge of $35 on all paid checks that have been returned by customer’s bank for any reason.
- All prices are subject to change without prior notice.
- Shipping Charges may vary due to tile brand and selection. All shippings are from the supplier to our location ONLY.
Installation Terms
- Tile installation includes labor only.
- Tiles, decorative items and grout supplied by client unless otherwise stated.
- Price does not include supply or application of any sealers and enhancers.
- Pricing may vary due to change of pattern, detail of design, installation of smaller tiles, sub-floor condition.
- Price includes installation over subfloor with premium white Mapei Ultraflex1 thinset supplied by Creative Habitats.
- Mud-job, extra layer of plywood, any repairs, cement board, hardibacker, or any other special considerations are not included in price.
- Unit prices do not apply for small areas and repair work.
- Base-moldings, bullnosing not included in price. No demolition or discard included.